Privacy Policy

1. Overview

The 13th Frequency respects listener and visitor privacy. This Privacy Policy explains the types of information that may be collected through the website, stream, contact forms, submission forms, donation tools, merchandise areas, analytics tools, and related station features.

By using the website, listening to the stream, submitting material, making a donation, buying merchandise, or contacting the station, you agree to the practices described in this policy.

2. Information We May Collect

The type of information collected depends on how you use the site. The 13th Frequency may collect information you provide directly, information collected automatically by website tools, and information processed by third-party services.

• Contact details such as name, email address, artist name, band name, show name, or social links.
• Messages, music links, show ideas, media files, written submissions, or other material you choose to send.
• Donation or merchandise order details handled through payment or fulfillment providers.
• Technical information such as browser type, device type, IP address, pages visited, referral source, and basic usage data.

3. Contact Forms

If you use a contact form, the station may receive the information you submit, including your name, email address, message, selected topic, and any other details included in the form.

This information is used to respond to your message, review your request, manage station communication, and reduce spam or abuse.

4. Music, Show, and Media Submissions

If you submit music, show ideas, podcast material, articles, graphics, links, or other creative media, the station may collect and review the information and files you provide.

Submission information may be used to evaluate material for possible airplay, publication, artist features, show development, station programming, promotional graphics, or follow-up communication.

Do not submit private, sensitive, or confidential information that you do not want reviewed by the station.

5. Donations and Support Payments

Donations may be processed through third-party payment providers. The 13th Frequency may receive limited donation-related information such as your name, email address, donation amount, transaction status, and message if you choose to include one.

Full payment card details are handled by the payment processor and are not meant to be stored directly by The 13th Frequency. Payment processors have their own privacy policies and security practices.

6. Merchandise Orders

If merchandise is offered through the site or a third-party store, order information may be collected to process payment, produce the item, ship the order, provide order updates, handle support, and manage returns or damaged-item issues.

• Order information may include name, email, shipping address, billing details, product selections, and order history.
• Print-on-demand or fulfillment partners may process the information needed to complete the order.
• Payment providers may process payment details according to their own privacy and security terms.

7. Digital Listening and Stream Data

Listening platforms, stream hosts, embedded players, or analytics tools may collect basic technical data related to streaming, such as listener count, approximate location, device type, listening duration, browser, referrer, and connection information.

This data may be used to understand station reach, improve programming, monitor stream performance, troubleshoot technical issues, and support station growth.

8. Analytics, Cookies, and Similar Tools

The website may use cookies, analytics scripts, embedded media tools, anti-spam tools, or similar technologies to understand site traffic, protect forms, improve the website, remember preferences, and measure performance.

You can usually control cookies through your browser settings. Blocking cookies may affect some website features, embedded players, forms, donation tools, merchandise checkout, or third-party integrations.

9. How Information Is Used

The 13th Frequency may use collected information for practical station and website operations.

• To respond to messages, questions, submissions, and support requests.
• To review music, show ideas, media submissions, artist features, or creative proposals.
• To process donations, merchandise orders, confirmations, and related support.
• To improve the website, stream, programming, security, performance, and listener experience.
• To prevent spam, abuse, unauthorized access, fraud, or technical misuse.

10. Sharing Information

The 13th Frequency does not sell personal information to advertisers. Information may be shared only when needed for normal station, website, payment, fulfillment, security, legal, or technical operations.

• With payment processors for donations or purchases.
• With merchandise or fulfillment providers to produce and ship orders.
• With hosting, email, analytics, anti-spam, stream, or website service providers.
• When required by law, legal process, security needs, or to protect the rights and safety of the station or others.

11. Data Retention

Information may be kept for as long as needed to respond to messages, review submissions, manage station records, process orders, handle donations, maintain security, comply with legal obligations, or support normal website operations.

Some data may remain in backups, email records, transaction records, analytics tools, or third-party systems according to those systems’ retention practices.

12. Security

The 13th Frequency uses reasonable efforts to protect the website and information submitted through it. However, no website, stream, email system, payment processor, or online service can guarantee perfect security.

Please avoid sending sensitive personal, financial, medical, legal, or confidential information through general contact or submission forms.

13. Third-Party Services

The website may include links, players, embeds, tools, payment services, donation platforms, merchandise providers, social media links, analytics services, or external artist/show pages operated by third parties.

Third-party services have their own privacy policies, terms, tracking methods, account systems, payment rules, and support processes. The 13th Frequency is not responsible for the privacy practices of third-party websites or services.

14. Your Choices

You may contact The 13th Frequency to ask about information you submitted, request a correction, request removal of certain contact or submission details, or ask a privacy-related question.

Some information may need to be retained for transaction records, security logs, legal compliance, backups, or legitimate station operations.

15. Children’s Privacy

The 13th Frequency is not directed toward children. The website and station may include mature themes, heavy music, dark entertainment, commentary, and other material intended for a general adult or mature audience.

Children should not submit personal information through the website.

16. Changes to This Policy

The 13th Frequency may update this Privacy Policy as the station, website, donation tools, merchandise, submissions, analytics, or programming grows.

Updates become effective when posted on this page unless otherwise stated. Continued use of the website, stream, forms, donation tools, or merchandise features after updates are posted means you accept the updated policy.